Job Advertisement: Insurance Investigator

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor each year. These are the tax funds we manage. It is a significant responsibility. Therefore, we thoroughly examine each case, adhere to laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

About the Position

Our units belong to the Department of Sickness Insurance and operate within the area of First Claims. Working in First Claims with us means thriving in a complex organization, where the focus is on making quick and accurate decisions and working based on established processes and guidelines. The role requires you to be quick and proactive, able to work independently, but also to collaborate and communicate well within the team to achieve common goals.

Investigations, Analyses, and Teamwork

As an insurance investigator, you will be responsible for handling applications and making decisions that comply with legislation. You will work towards clearly defined goals where you conduct shorter investigations, calculations, and payments. When necessary, you will contact applicants, employers, or healthcare providers to gather information. You will continuously document the cases.

You will handle many applications each day and follow a clear process supported by guidelines. You are self-driven and actively seek information to move the cases forward. Making legally secure decisions is essential – this means we investigate and decide according to the law and treat everyone equally. You will handle confidential information and need to have good judgment and be security-conscious. You must also be able to communicate and interact well with people.

You will become part of a unit that works together in a fast-paced environment towards common goals. You will regularly discuss the unit's progress and adapt according to the organization's goals and assignments. Together, you will create effective working methods, and you will plan your workday independently to manage the tasks that arise during a workday. As a new employee, you will receive an introductory training and support from your immediate manager, mentor, and specialists.

Welcome to Apply

We welcome your application if you want an important job with responsibility where you can make a difference for society.

In this role, you will come into contact with confidential information, which places high demands on proper handling. Therefore, it is important that you, who will work with us, have a high security awareness.

We are looking for someone who

• has a university degree or experiences and qualifications that can be deemed equivalent
• has excellent collaboration skills and experience working in teams to achieve common goals
• communicates clearly and structured, both in writing and verbally
• is stable and has the ability to build trust with individuals and partners
• acts on their own initiative and takes responsibility for results with high quality
• has a systematic approach with a good ability to prioritize work effectively
• can understand and analyze complex issues.

It is advantageous if you

• have experience in investigative work and decision-making that has affected individuals, preferably in a government agency
• have experience working towards goals and results
• have experience working closely with customers to deliver good and effective service
• have good computer skills and experience working with digital tools.

We place great emphasis on your personal qualities.

Other Information

10-15 positions, permanent, full-time, starting April 15, 2026. A probationary period may be applicable. Remote work may be possible if the work allows. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Psychological tests may be used as part of the selection process. Place of employment: Halmstad.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://www.fk.se/jobbahososs)

Contact Persons

Manager: Marigon Berisha, 010-111 58 68, Anna Birgerson, 010-119 26 18 (for questions about the position). HR Specialist: Micaela Kallaris, [email protected], 010-113 44 89 (for questions about the recruitment process). ST: Karin Värn-Persson, 010-118 42 49, Marcus Dufwa, 010-111 76 56, Saco-S: Mirella Imamovic, 010-114 20 90, Seko: Eliza Grundström, 010-115 34 02.

Application

Welcome with your application by December 5, 2025. Please upload your diplomas, grades, and certificates when submitting your application.

If you have protected personal information or no access to BankID, please call the HR specialist named in the advertisement for assistance with submitting your application.

In everything we do, we will act based on the principle of the equal value of all people, legal certainty, and good service.